A Trucking, Shipping and BPO Company
Platinum member, PHILGEPS
" We do better "
www.jamedainternational.com
Contact Us:
A Contact Center Outsourcing, Data Entry and Virtual Assistant Company
OFFICER
Jon Danao
Administrator
Customer Care
Create meaningful connections with your customers. We deliver empathetic, personalized and consistent service throughout the customer journey with integrated support channels that include:
Voice
Email and text
Chat
Social media
Web and self-serve bots
Video
Customer Acquisition
We focus on moving your customers through the sales pipeline from top of the funnel, to closed, to onboarding, in a smooth and efficient manner that lowers costs and maximizes profitability.
Customer onboarding
Welcome and win-back programs
Loyalty and retention programs
Cross-sell opportunities
Up-sell opportunities
Technical Support Outsourcing
When things don’t work, customers want answers, and they want them fast. We focus on “humanizing” technical support experiences and empowering our agents to have an intimate knowledge of our clients' products and services. We can help with:
Optimizing self-serve options
Troubleshooting complex issues
Tier 1, 2 and 3 support
Premium and concierge support
Product or platform support
Accounts Receivable Management
Our vast network of skilled agents specialize in efficiently collecting your pre-default customer accounts at high-resolution rates, while ensuring a quality customer experience.
Communicating with holders of overdue accounts
Immediate payment and dispute processing via credit bureaus
Refunds and credits
Audits, investigations and issue resolution
B2B Sales Outsourcing
Transform your sales ecosystem with exceptional buyer-seller experiences. Our B2B sales experts combine human expertise, AI-powered technology and advanced data to help organizations turn pivotal moments into sustainable revenue growth.
Pre-sales
Inside sales
Demand generation
Channel management
Customer success
Responsibled Teams
Transcribing information from various sources into digital formats.
Maintaining and updating existing data
Ensuring the accuracy and completeness of data
Organizing and maintaining both physical and digital files
Report Generation
Assisting with the creation of reports and summaries
Skilled Teams
Fast and accurate typing speed
Ability to identify and correct errors in data
Effectively managing and organizing data and files
Clear communication
Proficiency in using computers
